Refund & Returns Policy

1. This policy sets out the returns policy for goods purchased through the online store premiergel.com operated by Premier Gel LLP

2. Premier Gel is a professional trade only website, as such all purchases made through premiergel.com are assumed to be made by professional nail technicians for business use (ie: not consumers). All purchases made through premiergel.com will be deemed as business to business and trade to trade sales, therefore will not be covered by the consumer contracts regulations 2015

3. If an item you purchased was in a sale or was paid for using a voucher code then it will not be eligible for a refund (if you have changed your mind). All products purchased during a sale are non refundable and non returnable

4. Some types of goods ( Nail Gel products ) are exempt from being returned for a refund for personal health and hygiene reasons. NO returns are accepted whatsoever

5. If the item you purchased was faulty, please contact us using the support button quoting your order invoice/reference number. We will aim resolve your problem to your satisfaction. 

6. Premier Gel LLP reserves the right to issue credit notes. This will be solely at the discretion of Premier Gel LLP. No cash/paypal/credit & debit card refunds are available should you change your mind

7. Exchanges: Due to hygiene and health reasons all products are strictly non returnable or exchangable

8. If your order/delivery is returned to us because of failed delivery attempts ( ie: you were unable to receive ) you will be refunded back to you payment source less/minus a £10 administration fee