Certainly! Once your order has been dispatched from our third-party fulfillment center, you will receive an email containing your tracking details. It is then your responsibility as the customer to monitor and manage your delivery using the provided tracking information.

If your parcel has not arrived within 10 working days from the receipt of your dispatch email, please do not hesitate to reach out to us. We encourage you to visit our support page for assistance. Our team is ready to help resolve any delivery issues you may encounter, ensuring a satisfactory resolution to your order concerns.

After your payment has been processed, you should expect to receive an order confirmation email within minutes. If you do not see this email in your inbox, we recommend checking your spam or junk mail folder, as it's possible the email was automatically filtered there. Ensuring you receive this confirmation is important, as it contains details about your order that you might need for future reference.

Please note: If you're using Apple Pay or Android Pay for your purchase, ensure that your email address associated with these payment methods is up-to-date and actively monitored. Order confirmation and communication will be sent to the email address linked to your chosen payment method. It's essential to check both your primary inbox and spam folder for these emails to stay informed about your order status and receive important updates. If you encounter any issues receiving our emails, please reach out to our customer service for assistance.