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Track Your Order
Where can I track my order?
You will receive a tracking number once the order has left the warehouse. This is provided by email or phone number if this is an option.
Royal Mail Tracking - https://www.royalmail.com/track-your-item#/
DPD Tracking - https://www.dpd.co.uk/service/
What courier does Premier Gel use?
For our standard shipping, we use Royal Mail Tracked. For bigger orders we use DPD Tracked.
Can I change my order?
Once the order has gone through the payment process this can't be changed. The order will be automatically sent to the warehouse and shipped.
Does Premier Gel ship to the EU?
Premier Gel LTD and premiergel.com do not ship to addresses located within EU27 countries.
All orders placed on premiergel.com are for customers based in the United Kingdom (England, Wales, Scotland & Northern Ireland) as the territories fall within the UK VAT/tax system.
How long does it take to ship?
- Royal Mail Tracked = Our fulfilment team aims to dispatch your order within one (1) to three (3) working days. Up To five (5) days for bank holiday weekends.
- Note: Working days = Monday to Friday*
- Note: This service is available only with certain sales or deals.
Black Friday and other big holidays:
- Standard 3-4 Working Days = Our fulfilment team aims to dispatch your order within three (3) to four (4) working days. Up To five (5) days for bank holiday weekends and Black Friday Super Sale.
Note: Working days = Monday to Friday*
Note: This service is available only with certain sales or deals.
